Joseph Dracup

Worked on a white labeled insurance software as a service product, servicing multiple tenants of various sizes. Developed integrations with payment providers, aggregation sites, and other data providers. I also developed several areas of the call-centre software used by the brokers, and implemented a new multi-tenanted customer portal.

Key Achievements:

• Developed APIs in .Net core to service a customer facing site.
• Developed a new question set package using Vue and Formkit to be able to speed up building forms for both the call centre and customer facing site.
• Developed a new content driven customer facing site for creating and managing insurance policies, using Nuxt and Nuxt-Content.
• Mentored junior members of the team, from apprentice to mid level engineers.
• Aided in creating and implementing a set of code quality standards to help ensure a high standard of work across the team.
• Created and modified github actions pipelines for CI and CD, running automation tests and deploying packages to github.

Worked on a multi-tenanted e-commerce site as part of the checkout team, modernising from a Ruby on Rails application to .Net core APIs with a vue front end. Delivered azure functions to aid in obfuscation of customer data for GDPR compliance.

Key Achievements:

• Led and collaborated on projects focused on developing .NET Core APIs and Azure Functions, with deployments on Azure.
• Gained experience in Infrastructure as Code using Terraform to automate cloud deployments.
• Utilised Docker to streamline local development environments, improving setup times for the team.
• Played a key role in adopting the Scrum framework, providing insights from previous experience to optimise workflows and suggesting tools to enhance productivity.

Built a strong foundational knowledge in software engineering, while working on several key projects, including merging several customer management systems to provide a holistic view of the businesses customers.

Key Achievements:

• Contributed to the development of internal systems and took a central role in transforming the customer portal.
• Built strong relationships with stakeholders and colleagues, collaborating both in person and through Teams.
• Played a crucial role in consolidating several CRM systems to provide a comprehensive and holistic view of customers.
• Assisted in releasing a new version of the customer portal, leveraging .NET Core APIs for the backend.
• Took ownership of the direct debit management process, ensuring smooth integration between the customer portal and the bank.
• Gained hands-on experience with a variety of technologies, including VB, SQL, JavaScript, TypeScript, and C#.
• Worked within an agile environment covering many roles, including gathering requirements, demoing work, delivering work within a Scrum team.
• Successfully completed an apprenticeship and earned a Software Development Level 3 qualification.

Before transitioning into software development, I spent time working as a lifeguard and swimming teacher, which provided invaluable experiences in high-pressure environments. These roles taught me how to stay calm under pressure, work effectively in teams, and develop leadership skills—all of which have been beneficial in my career as a software developer.

Key Achievements:

• Worked in a high-pressure environment, learning to maintain composure and perform effectively under stress.
• Developed leadership skills through team collaboration, guiding both colleagues and students in a dynamic setting.
• Taught one-to-one and group swimming lessons, ranging from toddlers to adult swimmers, helping individuals achieve their personal goals.
• Improved public speaking skills by instructing groups of varying ages, including young children.
• Gained experience in creating lesson plans, adjusting them as needed to meet individual and group goals.